Questions & Answers
Check In& Check Out - When can I check in, when to check out?
Your room is available from 14:00 hours on. We ask you to check out before 11:00 hours, as we need the time to prepare for following guests. A late check out can be booked directly at the hotel, with an additional charge, depending on availability.
Is it possible to book a single room?
We charge a 10€ single room supplement per room and night.
What is included in the half-board booking?
A half-board booking includes a overnight stay with breakfast and a 3 course meal in the evening ( main menu of your choice).
How much do you charge for an additional bed in the room?
We charge a 25€ supplement for every additional bed in the room and night, including breakfast.
How much do you charge for children staying over?
Children to the age of 12 years old, stay free of charge, in their parents room. From 13 years old they are considered as adults.
Are there any bath robes and sauna towels supplied?
Bathrobe and towels are included in the booking, free of charge.
Can I bring my dog along?
Dogs are welcome, if booked in advance. We charge 10€per dog/ night (without pet food).
How can I pay?
We request your payment in cash, by advanced bank transfer, by EC card or by credit card.
We kindly ask you to pay cosmetic treatments directly, in cash.
When is my reservation binding?
Your reservation is binding with receiving our booking confirmation by e-mail/ fax/ post/ telephone.
How long are rates/ prices valid for?
Rates /prices are validated until new rates/ prices have been published.
Can I purchase gift vouchers?
All our services can be purchased as a gift voucher. Simply order them online, pay and print under “Gutscheinshop” (voucher shop). Appointments can be arranged personally with the “recipient”
Where can I view the GTC?
Click below to view the GTC as a PDF file.
I would like to cancel – at what cost?
Cancellations can be annoying for all. Therefore we recommend a travel cancellation insurance. Cancellations up to 4 weeks prior to arrival, are free of charge. We reserve the right to charge cancellation expenses according to the general DEHOGA ( German Hotel Classification) provisions, in case of a short term cancellation:
- Please notify us as immediately, if you wish to cancel. In most cases we can resell the rooms.
- For individual bookings( up to 2 rooms):
- free of charge until 18 hours of the arrival day . After 18 hours we are allowed to resell your room.
- For group bookings (from 3 rooms and up):
- up to 4 weeks prior to arrival = 10 % of the booking
- up to 2 weeks prior to arrival = 30% of the booking
- up to 13 days prior to arrival= 80% of the booking
All cancellations or reductions must be notified in a written status.